Mid America Novelties sells products like whoopee cushions, foam fingers, and wallets made of bacon. Yes, this is the stuff upon which the American way of life is built, but try explaining that to someone who lives on the other side of the world. Well, that's exactly what Todd Dempsy must do when he's sent to run the company's call center in India. Talk about culture shock, and not just for Todd's employees. While Todd has to teach them how to make the up-sell to the Deluxe Twin Beer Helmet, he's going to have to adapt as well. Like in a country where cows are sacred, perhaps you don't order a double cheeseburger. Wish him luck. Or as they say in India, Saubhagya.
When Todd Dempsy finishes management training for his job at Mid America Novelties, he finds that his call center has been outsourced to Mumbai, India, and that in order to keep his job, he must relocate to India and manage the call center there. He is picked up from the corporate housing by Rajiv, his assistant manager, who is interested in replacing him, and meets the rest of his employees. He also meets two other call center managers: Charlie, who gives him advice over lunch, and later Tonya, who immediately shows an interest in him.
Management tasks Todd with evaluating his team, and laying off an employee due to low revenues. Gupta believes that he will be the one laid off as he incorrectly lip-reads Rajiv and Todd's conversation. Todd is invited by Manmeet to a hotel to eat steak and quickly befriends him. Todd finds out that the reason why revenue is down is because Manmeet flirts with his customers instead of selling products. He confronts Manmeet, who uses his flirtatiousness to sell more novelties and increasing revenue, so no one needs to be laid off.
Todd and Charlie plan a double date with Asha and Tonya, only to have Gupta tag along.
Rajiv attempts to keep Todd out of the office while his potential father-in-law visits. Some of the employees deal with harassment from the A-Team.
A shipment of sexual novelties leads to a seminar on sexual harassment. Someone calls the company hot-line to file a complaint against Todd.
Todd explains Halloween to the employees, and throws a party to get closer to Asha.
As Asha's arranged marriage process moves forward, Manmeet helps Todd infiltrate her list of potential suitors. Rajiv attempts to end Gupta's new-found enticement with chewing paan.
Todd wonders why everyone is well-dressed and finds out it is Diwali. He asks Management if he can give his employees time off for it and is denied. Todd decides to let them leave, and handle the calls himself, while Tonya tries to invite for a few drinks he declines and says he has to work. She suggests he put the call center on voicemail, they have sex in the break room table but is caught by Asha; who comes back to the office to help Todd out. Meanwhile, Rajiv buys a Sari for his fiancee that gets burned by fireworks and he ends up buying an overpriced sari from Madhuri.
Todd pressures the employees in attempt to win the Black Friday sales competition. Charlie challenges Gupta and Manmeet to a game of laser tag.
Todd gets homesick watching his friends on webcam do a tailgate party for their football team. He learns from Charlie that he can watch his favorite football team's game at a local restaurant that has satellite TV. Todd is seen wearing a custom Chief's football jersey, buys a coconut and pretends to score a touchdown. Asha spots him, they talk and he eats the street food she just bought. Asha reminds him he is not used to that kind of dirty food and gets sick before the football game. After a few visits to the toilet he is carried out of the office by Charlie to the restaurant with Manmeet. At the restaurant Todd misses the game spending much time in the toilet both sick and homesick. Rajiv assumes managerial control when Todd becomes ill from street food. Madhuri, Asha, Charlie, Manmeet and Gupta visit Todd after work to have a tailgating party of their own.
Todd overhears Madhuri sing in the bathroom and tries to coax her into singing in a local talent show. Gupta misunderstands Todd and volunteers himself as lead.
Charlie discovers Todd and Tonya's relationship when he catches them kissing. Corporate informs Rajiv that the employees will be reviewing him.
Todd rewards his workers with a retreat. Tonya tries to help Charlie find a date.
Todd suspends Gupta from work after he becomes angry with callers. Manmeet tries to juggle two online Valentine's Day dates.
Todd is worried about how the workers will behave when his boss visits the call center. Charlie gets in trouble for being culturally insensitive.
When an employee quits, Todd jumps on the opportunity to hire someone new, only to have his recruit poached by someone close to him. Gupta finds himself in financial trouble as a result of him moving out of his parent's house into his own apartment, and must find a way to clear the dues.
Todd discovers another company is hogging the air conditioning, leaving Mid-American Novelties to suffer through the heatwave. Meanwhile, Rajiv struggles to find an original way to propose to his girlfriend.
Manmeet makes a video to send to his girlfriend Ashlynn in New York. Meanwhile, there is trouble between Gupta and Rajiv when Gupta accuses Rajiv of hitting him. World Wrestling Entertainment wrestler The Great Khali appears in a cameo.
Todd hires Charlie to work for Mid America Novelties. Rajiv attempts a scam, to get money for his honeymoon.
Tonya's mom comes to India and hooks up with Charlie while Todd and Tonya butt heads over Asha; Madhuri tells Gupta his lifeline is short, leading him to undergo a karmic cleanse.
Todd throws Rajiv a bachelor party; Manmeet nervously awaits his American girlfriend's arrival.
Rajiv worries the wedding may be called off, then considers doing so himself; Manmeet is not on the same relationship page as his girlfriend.