When a massive earthquake rocks Los Angeles, the first responders rush to rescue victims from a crumbling high-rise hotel both under the rubble and high above the ground. Athena must deal with wreckage from a collapsed freeway overpass and Maddie is thrown into the fire as she faces her first crisis as a 911 dispatcher.
The first responders continue to deal with the fallout of a massive earthquake and its deadly aftershocks. Athena tries to keep the peace as Bobby and team continue to rescue victims from a collapsing high-rise hotel, both under the rubble and high above the ground. Maddie 's first day on the job involves helping a pregnant couple deliver their baby safely.
The first responders race to rescue victims trapped in various tight spots. Meanwhile, Athena contemplates accepting a promotion that will take her out of the field, and Maddie decides to make a move of her own. Then, Buck wonders if he should move on, and Chimney finally deals with the aftermath of his near fatal car crash. Also, Eddie turns to the crew for help with his young son.
Wanting to see the faces behind the 9-1-1 calls, Maddie goes on a ride-along with Athena, while dealing with a seemingly "perfect" dispatcher back at the call center. Meanwhile, Hen must figure out how to save her family from permanently falling apart, and the first responders deal with emergencies both at a military funeral and a movie theater.
When the first responders race to the rescue of a crashed news copter, they unwittingly become the subject of an eager reporter's first on-air assignment. Meanwhile, Bobby tries to deal with his daughter's death, as Athena prepares for May's homecoming dance. Then, Maddie struggles to let go of her fear of the past. Also, the team responds to emergencies at an eating contest, a bodybuilding competition and a toddler pageant.
Halloween finds the first responders racing to the rescue at a cemetery, a haunted hayride and a spooky Hollywood parade; Meanwhile Maddie thinks she has received a "ghost" call from a missing hiker; Hen finds herself facing with a life or death situation with the father who abandoned her; Eddie reconnects with his estranged wife.
Buck jumps back into the dating scene but fears he will return to his pre-Abby scoundrel-ous ways, while questioning if Maddie and Chimney are more than just friends. Emergencies involve a woman goes to great extremes on top of a freeway overpass to get the attention of her husband; A couple are involved in a car accident on their wedding day and a first date goes down the toilet.
Hen relives her evolution into the firefighter she is today as she recalls the first times she met Chimney and Athena.
The holidays are naughty and nice for the first responders, who must deal with a stampede at a toy store, a mistletoe stunt gone awry and neighbors competing in a Christmas-light showdown. Meanwhile, Bobby contemplates his future with Athena, Chimney and Buck attempt to lift Maddie's spirits and Eddie must decide if he wants to give his son what he really wants for Christmas - a visit with his mom.
It takes a team of people to help answer the famous question, "911, what's your emergency?" Detective Athena Grant works as a member of the police force, handling cases that require her sharp mind and expertise, while also trying to juggle her own family drama. Bobby Nash and his team of firefighters help execute the daring rescues that often come along with these life-threatening situations. Meanwhile, Abby Clark spends her days taking and fielding emergency calls at the 911 call center, but constantly desires to know what happens after she sends help.
A night at an amusement park takes a deadly turn when a rollercoaster malfunction leaves lives hanging in the balance. Abby is relieved after getting some help taking care of her mother and tentatively reaches out to Buck, who is struggling with the "life or death" nature of the being a firefighter. Meanwhile, Athena and Hen respond to an unusual home invasion and a couple's dispute leads to a dramatic rescue for Bobby.
Bobby and his team respond to an emergency at a children's birthday party that leaves lives hanging in the balance. The crew jumps into action after one of their own is involved in a devastating accident. Athena tries to cope with a tragedy that hits way too close to home and Abby is confronted with a life-changing decision for her mother and makes a connection with Buck.
In the aftermath of a deadly plane crash, Bobby and team race to help the survivors, while Athena deals with panic and chaos at the airport. Bobby confronts his past demons; Athena is out for revenge against a group of teen bullies; and Abby delivers an important message from a 9-1-1 caller.
The crew races to an emergency when disaster strikes at an Indian wedding. Abby enlists the help of Buck to try and find her mother and, for the first time, meets Athena face-to-face. Meanwhile, Bobby has a difficult time confronting his past and Hen struggles to make the right decision.
On Valentine's Day, a surprise marriage proposal goes awry with dangerous consequences. Athena attempts to help a desperate woman and unintentionally joins the Lonely Hearts Club. Bobby and Chimney pull holiday duty and learn about the "Casanova Fracture" and Abby and Buck go on their first official date.
A full moon keeps the crew busy with some of the craziest calls yet, as Athena investigates a potential home invasion and "faces off" against a rabid criminal. Meanwhile, Abby helps investigate the murder of a caller, Bobby and Buck have their hands full at a yoga studio for pregnant women and Hen's past may become her future.
What goes around comes around for an unremorseful widower, an arrogant fitness club owner and an unsuspecting thief. Meanwhile, Bobby gets a surprising phone call from his doctor after donating at Chimney's blood drive, and Athena confronts Michael after having a heart-to-heart with their kids.
The first responders race to help a homeless man crushed in a garbage truck, a mother and son in a crashed elevator and extreme hoarders entombed in their house. Meanwhile, Athena jumps into to the dating pool, as Buck and Abby's relationship is tested by her ailing mother.
In the season finale, the first responders take calls to help an unusual domestic disturbance, a "death" at a psychic's and a horrific motorcycle crash. Meanwhile, Bobby dips his toe into the dating pool, Abby takes a walk down memory lane, Buck is confronted by his past actions and Athena tries to start her new life.