2012 is the 75th anniversary of the 999 system in the UK, and it's a system creaking under the weight of the British public's emergencies.999: What's Your Emergency? is a unique series, filmed over an intensive 10 week period with all the emergency services in Blackpool: police , fire and ambulance. But this is unlike any other emergency based series. These films capture the entire process from the moment a call is taken at control to the deployment of the services on the ground. With rig technology inside the emergency vehicles to multiple crews on the ground 24/7, 999: What's Your Emergency? captures in a unique way the issues that face Britain today - from the emergence of new drugs, the despair of domestic violence, the way we parent our children and those, from whatever background, who slip through society's safety net.With unique access to the services and the control centres that deploy them, this is the job seen through the eyes of those at the emergency front line. Raw and un-mediated, compassionate, yet tough minded. This is Britain in extremis.
This edition shows the devastating effects that so-called legal highs can have on users in one community and the huge strain their use is putting on already stretched emergency services. In Warrington, PC Karl Dickin is one of eight officers sent to detain a man in his 20s who's taken a cocktail of illegal and legal drugs and is acting erratically, while a regular user is found coughing up blood at a bus stop
Cheshire's emergency services are dealing with more than 2500 neighbour-related incidents a year. In Crewe, PCs Billy Elliot and Greg Greaves race to a succession of disputes, including a man who claims someone else has moved into his flat.
Exploring the complex issues surrounding the care of people with mental health problems in the UK and the increasing role that police and ambulance staff now have to play in supporting those who are affected.
The documentary focuses on the small but significant minority of people who are regular users of the emergency services. PC Billy Elliott visits a familiar address following complaints from neighbours about another disturbance - and one of the men ends up spending 24 hours in police custody, even requesting his favourite cell. DC Andy Knapman interviews a persistent shoplifter who has been arrested more than 50 times, while paramedics and police pay another visit to 50-year-old alcoholic Michaela
PC Greg Greaves calls for back-up in Crewe after two suspects shout claims of abuse and racism at him, and in Warrington, paramedic Becki arrives at the home of Marika, a Latvian woman who has been mugged in the street and left with a black eye. Meanwhile, PC Niaz Waddington and his colleagues keep a close eye on Saturday night revelers as the number of racially aggravated incidents dealt with by Cheshire Police on a typical weekend has doubled in the past five years
With alcohol-related incidents in the UK costing the emergency services nearly £3 billion a year, this episode features people who risk ruining their own - and other people's - lives for the sake of a night out.
Exploring the trails and tribulations of coming of age in 2016, and the challenges the emergency services face in dealing with people in the legal and social hinterland between childhood and adulthood.
PCs Matt Ambrose and Mike Lowe are dispatched to a house in Crewe following reports of a man threatening his ex-partner with a gun. It's down to the PCs to find and lock the male up for the night, despite him resisting arrest.
In Nantwich, PC Vicky Howell and PC Greg Greaves pull over a 31-year-old woman suspected of driving under the influence despite being only a couple of streets away from home. After blowing over double the legal limit, she is taken into custody.
The mother of nine year old Taleah calls 999 to report that her daughter has been racially abused by two 11 year olds while out playing. It's the first time that Taleah has ever heard the N-word.
Over the last decade, incidents of violence perpetrated by young men have risen by 22%. This episode meets the police officers and paramedics in Wiltshire dealing with the consequences.
Following criminalisation of once legal highs, crack and heroin are on the up and users and dealers are getting younger as organised gangs flood small local communities with drugs.
This episode explores a troubling rise in domestic burglaries, from people caught stealing food to thieves targeting wealthy individuals. And a woman dials 999 when she hears someone in her house.
In Swindon one burglar is caught red handed, stealing frozen food from someone's freezer. Food bank use in Wiltshire has tripled over the last two years; is increasing poverty driving an escalation in burglary?
Cameras focus on the work carried out by Wiltshire's police, paramedic and fire services. Unarmed police officers are called to a Sunday league football match where a disgruntled player is brandishing an axe. In the early hours of Sunday morning, all available units are scrambled to assist an injured officer at a mass pub brawl.
In the last five years, Wiltshire has experienced a 63 percent increase in offences committed by women. The police face extraordinary levels of violence as they deal with this female crime wave, including an attack on a single girl by a gang.
The documentary focuses on the demands placed on the women and men who answer people's cries for help. As an ambulance crew answers a call to a heart attack, call handlers guide the victim's daughter through administering CPR. A nine-year-old boy is coached through a terrifying situation when his mother suffers a diabetic emergency while driving, and a father-to-be is instructed how to deliver his baby over the phone.
This episode joins Wiltshire's police officers as they deal with young men driving dangerously and tackle the resurgence of joyriding - with some drivers as young as 14
This episode explores the impact of loneliness, as the emergency services deal with everyone from elderly people who need someone to talk to, to teenagers struggling with the pressures of social media